In the Services section are details about any ADJUSTMENTS. For details on the cause of this ADJUSTMENT, Select that order.Ģ. As you can see in the image below, an ADJUSTMENT is visible. Open the HISTORY Tab and look at your recent shipments. Before picking up the phone and calling Customer Care, you can quickly determine the reason for the ADJUSTMENT, keeping in mind that ADJUSTMENTS often arrive weeks after a shipment is sent.ġ. What? This must be a mistake! Most likely you have received an ADJUSTMENT. You open your account and notice your account balance is lower that expected. In the event of a non-USPS Adjustment, please compare your shipping information with that supplied by the non-USPS Carrier. Please be aware that non-USPS Adjustments do not display the reason for the Adjustment. It is important to keep track of Adjustments to your account to avoid this. Important Notes: In some circumstances, Adjustments can put an account into a negative balance, which might also trigger overdraft protection with Automatic Postage Purchases. Please see our Learning Center article All About Dimensional Weight Pricing for more information. Dimensional Weight Pricing refers to large packages that weigh very little. It comes down to pay now or pay later.ĪDJUSTMENTS are relatively new to the USPS since the implementation of the their APV(Automatic Package Verification) System, but have been in place by most other carriers for many years.Īdded to this is the new to some term Dimensional Weight Pricing that can be alarming but is actually very simple and does not apply to the vast majority of E-Commerce packages shipped. When accurate weight and dimensions are entered in, an accurate cost will be displayed. Let's be clear, no one enjoys discovering an unexpected Adjustment in their account, sometimes weeks after sending a package, but the fact is most Adjustments are the result on entering incorrect weight and dimensions when prepaing a package. The difference is then added or subtracted from your Account Balance. ADJUSTMENTS are charges or credits against your Account Balance after a Carrier processes a shipment and finds a difference in the rate that was paid versus what should have been charged.
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